:root{color-scheme:light;--green:#0bae2d;--green-dark:#078821;--ink:#1f2922;--muted:#68736b;--line:#dce6df;--soft:#f2f8f3;--white:#fff;--red:#d9363e}*{box-sizing:border-box}button,input,textarea{font:inherit}button{cursor:pointer}body{margin:0;min-height:100vh;background:radial-gradient(circle at 10% 10%,rgba(190,239,198,.5),transparent 30%),linear-gradient(135deg,#f9fbf9,#edf4ef);color:var(--ink);font:15px/1.45 Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif}.topbar{position:sticky;top:0;z-index:10;display:flex;align-items:center;justify-content:space-between;height:74px;padding:0 max(24px,5vw);border-top:3px solid var(--green);border-bottom:1px solid rgba(32,72,42,.09);background:rgba(255,255,255,.94);backdrop-filter:blur(16px)}.brand{display:flex;align-items:center;gap:12px;color:var(--ink);font-size:19px;font-weight:800;text-decoration:none}.brand img{width:42px;height:38px;object-fit:contain}.topbar nav{display:flex;align-items:center;gap:7px}.nav-link,.login-button{height:42px;padding:0 15px;border:0;border-radius:10px;background:transparent;color:#435047;font-weight:700;text-decoration:none}.nav-link:hover,.nav-link.active{background:#edf7ef;color:#087c1c}.login-button{margin-left:5px;background:var(--green);color:#fff;box-shadow:0 8px 20px rgba(11,174,45,.19)}.login-button:hover{background:var(--green-dark)}
.shell{width:min(1180px,calc(100% - 32px));margin:38px auto 56px}.view{display:none}.view.active{display:block}.page-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:30px;margin-bottom:20px}.page-heading.compact{align-items:center}.eyebrow{margin:0 0 5px;color:var(--green-dark);font-weight:800}.page-heading h1,.auth-copy h1{margin:0;font-size:38px;line-height:1.15;letter-spacing:-.035em}.page-heading p:last-child,.auth-copy p:last-child{margin:7px 0 0;color:var(--muted);font-size:17px}.steps{display:flex;gap:9px;padding-bottom:4px}.steps span{display:flex;align-items:center;gap:7px;color:#647068;font-size:13px;font-weight:650;white-space:nowrap}.steps b{display:grid;width:25px;height:25px;place-items:center;border-radius:50%;background:#e8f6eb;color:#078821}.card{border:1px solid rgba(39,79,50,.1);border-radius:20px;background:var(--white);box-shadow:0 22px 54px rgba(32,72,42,.11)}
.ticket-form{padding:30px 34px 26px}.form-grid{display:grid;grid-template-columns:36% 64%;gap:32px}.fields{padding-right:32px;border-right:1px solid #e5ece7}.ticket-form label,.auth-card label{display:block;margin-bottom:18px;color:#2b372f;font-weight:750}.ticket-form label b{color:var(--red)}input,textarea{display:block;width:100%;margin-top:8px;border:1px solid var(--line);border-radius:12px;background:#fbfcfb;color:var(--ink);outline:0;transition:.15s}input{height:54px;padding:0 16px}textarea{height:220px;padding:15px 16px;resize:vertical}input:focus,textarea:focus{border-color:var(--green);background:#fff;box-shadow:0 0 0 3px rgba(11,174,45,.11)}.hint{padding:13px 14px;border-radius:11px;background:var(--soft);color:#5d6961;font-size:13px}.message-field{min-width:0}.dropzone{display:flex!important;align-items:center;gap:12px;margin:0!important;padding:12px 15px;border:1px dashed #b8cbbd;border-radius:12px;background:#f8fbf9;color:var(--green-dark)!important}.dropzone input{position:absolute;width:1px;height:1px;opacity:0}.dropzone span{font-weight:800}.dropzone small{color:var(--muted);font-weight:400}.form-footer{display:flex;align-items:center;justify-content:space-between;margin-top:20px;padding-top:20px;border-top:1px solid #edf1ee;color:#7a847d;font-size:13px}.primary{min-height:48px;padding:0 23px;border:0;border-radius:11px;background:var(--green);color:#fff;font-weight:800;box-shadow:0 9px 22px rgba(11,174,45,.2)}.primary:hover{background:var(--green-dark)}.primary:disabled{cursor:wait;opacity:.6}.status{display:none;margin-top:15px;padding:13px 15px;border-radius:10px}.status.show{display:block}.status.error{background:#fff0f0;color:#a21d25}.status.success{background:#eaf9ed;color:#08751d;font-weight:700}.attachment-preview{display:flex;flex-wrap:wrap;gap:9px;margin-top:10px}.attachment-chip{display:flex;align-items:center;gap:9px;max-width:100%;padding:7px 10px;border:1px solid #cfe2d3;border-radius:9px;background:#f0f8f2;color:#294630;font-size:12px}.attachment-chip img{width:42px;height:34px;border-radius:5px;object-fit:cover}.attachment-chip span{max-width:190px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment-chip button{width:22px;height:22px;padding:0;border:0;border-radius:50%;background:#dcece0;color:#35613f;font-weight:800}.message-field.paste-ready textarea{border-color:var(--green);box-shadow:0 0 0 3px rgba(11,174,45,.11)}
.auth-view{padding-top:26px}.auth-card{display:grid;grid-template-columns:1fr 1fr;gap:50px;width:min(900px,100%);margin:0 auto;padding:48px}.auth-copy{padding:18px 20px 18px 4px}.auth-card form{padding:4px}.password-wrap{position:relative}.password-wrap input{padding-right:54px}.password-wrap button{position:absolute;right:8px;top:15px;width:40px;height:40px;border:0;border-radius:9px;background:transparent;color:#657069}.password-wrap button:hover{background:#edf7ef}.full{width:100%}.forgot{display:block;margin-top:20px;color:#526057;text-align:center}.secondary-link{margin-top:10px;font-size:13px}.user-button{background:#edf7ef;color:#087c1c;box-shadow:none}.empty-state{display:grid;min-height:260px;place-items:center;padding:50px;color:var(--muted);text-align:center}.empty-state .state-inner{max-width:430px}.empty-state h2{margin:0 0 7px;color:var(--ink)}.loader{width:32px;height:32px;border:3px solid #dbe7de;border-top-color:var(--green);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}
.tickets-list{display:grid;gap:12px}.ticket-row{display:grid;grid-template-columns:120px minmax(0,1fr) 140px 150px;align-items:center;gap:18px;padding:20px 22px;border:1px solid #dfe8e1;border-radius:15px;background:#fff;box-shadow:0 10px 28px rgba(32,72,42,.07);cursor:pointer;transition:.15s}.ticket-row:hover{border-color:#b8d6bf;transform:translateY(-1px);box-shadow:0 15px 34px rgba(32,72,42,.1)}.ticket-number{color:#0a8520;font-weight:800}.ticket-title{overflow:hidden;font-size:17px;font-weight:750;text-overflow:ellipsis;white-space:nowrap}.ticket-date{color:var(--muted);font-size:13px;text-align:right}.badge{justify-self:start;padding:6px 11px;border-radius:20px;background:#eef6f0;color:#3f5044;font-size:12px;font-weight:800}.badge.open,.badge.new,.badge.новая,.badge.открыта{background:#e8f8eb;color:#087c1c}.badge.closed,.badge.закрыта{background:#f0f2f1;color:#657069}.back{margin:0 0 15px;padding:8px 0;border:0;background:transparent;color:#087c1c;font-weight:750}.detail-card{min-height:300px;padding:30px}.detail-head{display:flex;justify-content:space-between;gap:24px;padding-bottom:20px;border-bottom:1px solid #e7ede8}.detail-head h1{margin:4px 0 6px;font-size:28px}.detail-meta{color:var(--muted)}.conversation{display:grid;gap:14px;margin-top:24px}.message{max-width:82%;padding:16px 18px;border:1px solid #dde7df;border-radius:15px;background:#f7faf8}.message.customer{justify-self:end;border-color:#bfe1c6;background:#edf9ef}.message-meta{display:flex;justify-content:space-between;gap:20px;margin-bottom:8px;color:#6d786f;font-size:12px}.message-body{overflow-wrap:anywhere}.message-body img{max-width:100%;height:auto}.attachments a{display:inline-block;margin:8px 8px 0 0;color:#087c1c}
@media(max-width:850px){.topbar{padding:0 16px}.brand span,.kb-link{display:none}.nav-link{padding:0 10px}.shell{margin-top:25px}.page-heading{display:block}.steps{margin-top:16px;overflow:auto}.form-grid,.auth-card{grid-template-columns:1fr}.fields{padding:0 0 5px;border-right:0;border-bottom:1px solid #e5ece7}.ticket-row{grid-template-columns:95px 1fr 110px}.ticket-date{display:none}.auth-card{gap:20px;padding:30px}.page-heading h1,.auth-copy h1{font-size:32px}}@media(max-width:560px){.topbar{height:auto;min-height:68px;align-items:flex-start;padding-top:12px;padding-bottom:10px}.topbar nav{flex-wrap:wrap;justify-content:flex-end}.nav-link{height:36px;font-size:12px}.brand img{width:36px}.shell{width:calc(100% - 20px)}.ticket-form{padding:22px 17px}.form-grid{gap:18px}textarea{height:190px}.dropzone{align-items:flex-start;flex-direction:column;gap:2px}.form-footer{align-items:stretch;flex-direction:column;gap:14px}.ticket-row{grid-template-columns:86px 1fr;padding:16px}.badge{display:none}.detail-card{padding:20px 15px}.message{max-width:95%}}